Supplier management > Resident engineer
WHAT IS THE PURPOSE OF THE RESIDENT ENGINEER SERVICE?
The quality resident is responsible for resolving customer quality issues, acting as a liaison between his company and the supplier. Analyzing problems and making recommendations on root cause and corrective actions.
With the help of resident engineers, we aim to improve supplier relations and ensure the rapid exchange of project-relevant information.
This real-time support allows us to recognize project risks from the beginning.
Having a quality person or resident of your company in charge of monitoring and solving different quality and supply chain issues of your supplier, avoiding problems in operations, among its benefits are:
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Immediate presence on site for problem resolution.
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Anticipation and monitoring of possible product problems.
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Savings on travel and transfers with the support of the right resident.
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Improve your company's problem-solving performance.
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Ensures compliance with specific customer requirements.
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Improves customer-supplier communication.
The resident engineer acts as the client's representative at the supplier, ensuring that communication is fluid.
WHICH ACTIVITIES WE CARRY OUT?
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Attend meetings with suppliers and plan meetings between group personnel and clients.
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Collect program/project information.
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Inform the client about the status of the project through established procedures.
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Manage documentation associated with the project with the supplier.
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Resolve technical doubts with supplier.
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Attend functional tests.
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Provide support in rejections/claims.
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Establish/develop contacts at the supplier.
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Review project status with the supplier's team and train them on the client's specific requirements.
OTHER RELATED SERVICES
Supplier development and improvement
Whether you are facing recurring quality issues with your supplier or need an expert to support you through a quality crisis, AQC group will conduct a comprehensive analysis to identify issues affecting your supply chain performance and establish an improvement plan in collaboration with your supplier.
Critical Supplier Management
We act with agility with your supplier to detect the causes that originate the recurring problems in the quality and delays in the deliveries of your supply chain with the aim of overcoming the crisis and restoring normality, guaranteeing a definitive solution that facilitates the return to the usual operation of the supply.
